System&Process works with small & medium businesses to optimise the way they do business. We define their map, optimise their machine and clarify their messaging to deliver a powerful customer experience.
We work with businesses on their:
Includes your business model, service blueprint and sales channels. Nailing your business model will define the boundaries of the sport you’re playing. Drawing out your service blueprint will help you clearly see areas where your offering can be refined. Outlining your current & potential sales channels will help you grow your reach.
Includes your systems, your Standard Operating Procedures and your staff. Selecting the best combination of systems will ensure you will have a clear vision of what’s been done and what’s ahead. Building a dynamic, modern-day set of SOPs will bring clarity, increase the value of your business and reduce risks in your business. Creating a scalable staffing experience will ensure that you can sustainably grow your business.
Includes your systems, your conversations and your content. Clever software implemention will help you amplify your voice. Making ongoing conversations through forms and email marketing as personal as possible will help you build on your platform. Defining your ongoing content strategy provides a consistent brand, voice & tone for the ongoing messaging that your business speaks.
Our service consists of a free audit via video call and implementation support.
Our free audit will identify the areas where your business could run a little smoother.
Our implementation service ensures your systems are set up properly by an expert (includes staff training videos).